- PO Box No. 72, Hebbal, Bangalore - 560094
FAQ's
Q. Is a long-term commitment or contract required?
No, there are no lock-in contracts. You can pay-as-you-go one hour at a time or buy in bulk at a reduced hourly rate. Most of our clients buy in bulk to have hours in their account so any maintenance updates can be made without delay. It's really easy... purchase your required block of hours or request a quote to get started.
Q. Do you support all website platforms?
We support all popular website platforms including Wordpress, Adobe Business Catalyst, Squarespace, Shopify, Magento, Woo Commerce, Joomla, Drupal, Big Commerce, Open Cart, PrestaShop, X-Cart, Adobe Dreamweaver, Adobe Muse, Wix, Weebly, Sugar CRM, XT:Commerce, Webflow, Jimdo, LightCMS and many more. We even support popular email sending platforms such as MailChimp and Campaign Monitor. If yours isn't listed here, just ask us and I'm sure we'll be able to help!
Q. Can you update all websites?
We can update most websites, however, business owners are sometimes given restricted access by their web developers so the developers can retain control. Unfortunately this means we will be restricted to update certain parts of the website as well unless we are provided with administrator access.
Q. How many hours will I need?
The amount of time required for each task is varied and depends on the request. All tasks are billed in 15 minute increments so we recommend grouping your minor tasks together where possible to take best advantage of the time. A typical half hour update could contain the following:
Review of task
Update text and images on 1-2 pages
Proof read, spell check and browser testing
Upload updates
Check live site
Get in touch with us for a quote if you're not sure.
Q. Do you refund unused hours?
No, we don't refund unused hours, however, unused hours never expire so you can re-use them at any time.
Q. Do you offer a guarantee or warranty?
Yes, we promise to provide you with quality service until you are completely* satisfied.
Q. What do you need from me to get started?
If you have a Content Management System (CMS) such as Wordpress, Adobe Business Catalyst, Squarespace etc, we'll need your admin login. This is typically a username and password that you were supplied on signup. Some systems allow you to invite external administrators which would be preferable. If you don't have a CMS then we'll need your web hosting FTP details. If you still have not purchased the hosting services we can help you with that, check our hosting plans.
Q. Can you build me a new website?
Sure can! Our team of experienced web designers and developers can build you a new website specific to your needs and on your chosen platform. The new site will be built using the latest available technology and optimised for search engines and mobile devices.
Get in touch with us for a competitive quote or to find out more.
Q. Do you offer SEO or Google Adwords as well?
Yes we do! As well as help manage your existing SEO or Google Adwords campaign, we can offer Search Engine Marketing packages to help boost your visibility in search engine results leading to increased traffic and more sales leads.
Get in touch with us for a free SEO Audit or to find out more.
Q. What else can you do for my business?
As well as website maintenance, our experienced graphic design team can offer complete brand design or refresh including logo, business cards, brochures, reports, posters, email marketing and more.
Get in touch with us for a competitive quote or to find out more.
